Shipping & Returns Policy

Shipping Policy

We are located in Brisbane, Australia. We ship our products Australia wide via Australia Post. Orders will be shipped within 1 to 5 business days. Please note that we cannot ship orders on Saturday, Sunday or Public Holidays.

Shipping Times

In the metro areas of Adelaide, Brisbane, Sydney and Melbourne, you can expect your order within 1-2 days after they have been dispatched. If you are just outside the metro areas or in large towns, it can take another day or two for your order to get to you. Deliveries further afield may take a week (and occasionally more) from the time of dispatch.

How much does shipping cost?

Shipping costs are calculated at checkout by the weight and location of the package. Postage can be estimated here Auspost Shipping Times, with the from postcode as "4006". We offer Free Shipping with orders over $99.00.

Do I need to be home for my package to be delivered?

No, you do not need to be home for Auspost to deliver your package. Our standard is to mark the package as fine to be left in a safe area at the address. If you wish to sign for your package or have any special instructions, please leave a note at checkout and we will arrange this.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund as soon as we received the time back to us. We process the refund on our end right away, however your bank may take a few days to release the funds back into your account. We cannot process a refund until we have receive the item back to us.

If you need to return an item you can contact us at info@petsofaustralia.com.au and we will give instructions on how to proceed. We will notify you via e-mail of your refund once we've received and processed the returned item.