Shipping & Returns Policy
We are located in Brisbane, Australia. We ship our products Australia wide via Australia Post or Sendle (Courier Please & Fastway). Orders placed before 1.00pm Monday to Friday will generally ship the same day. There will be some rare occurrences where our stock levels are incorrect and it may take up to 5 days to ship a certain product. Please note that we cannot ship orders on Saturday, Sunday or Public Holidays.
In the metro areas of Adelaide, Brisbane, Sydney and Melbourne, you can expect your order within 1-2 days after they have been dispatched. If you are just outside the metro areas or in large towns, it can take an extra day or two for your order to get to you. Deliveries further afield may take a week (and occasionally more) from the time of dispatch.
How much does shipping cost?
Shipping costs are calculated at checkout by the weight and location of the package. Postage can be estimated here Auspost Shipping Times, with the from postcode as "4017". We offer Free Shipping with orders over $99.00. Orders with the free shipping option may be sent by Auspost, Fastway or Couriers Please.
Do I need to be home for my package to be delivered?
No, you do not need to be home for Auspost to deliver your package. Our standard is to mark the package as fine to be left in a safe area at the address. If you do wish to have it left please be sure to have your safe place registered with Australia Post or leave a delivery note with your order. We cannot guarantee that the Australia Post driver will leave the package, we can just direct them to do so. If you wish to sign for your package or have any special instructions, please leave a note at checkout and we will arrange this.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please be aware that disputes after 30 days from delivery will not be excepted.
You should expect to receive your refund as soon as we received the time back to us. We process the refund on our end right away, however your bank may take a few days to release the funds back into your account. We cannot process a refund until we have receive the item back to us.
If you need to return an item you can contact us at email@example.com and we will give instructions on how to proceed. We will notify you via e-mail of your refund once we've received and processed the returned item.